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Credit control in United Kingdom: how it runs
LedgerBPO's credit control outsourcing UK businesses choose gives you a named dedicated credit controller who checks new customers, sets credit limits, runs monthly statement runs and chases debtors politely under your brand, inside your Xero, QuickBooks Online or Chaser account. Debtor days and the aged debtor position are reported to you every month.
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What it covers
LedgerBPO's credit control outsourcing UK businesses choose gives you a named dedicated credit controller who checks new customers, sets credit limits, runs monthly statement runs and chases debtors politely under your brand, inside your Xero, QuickBooks Online or Chaser account. Debtor days and the aged debtor position are reported to you every month.
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What you get
Credit checks and limits before terms are offered to a new customer
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How it runs
Statement runs and debtor chasing in your name, in your software
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What you see
Debtor days and aged-debtor report every month
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A named accountant, a backup and a team lead
Inside your own software, on a fixed close calendar, with a reply from a person within 1 business day. Call +1-657-777-0006 or start a quote.
Get a custom quote 06 / 06
What is different in United Kingdom
Credit control is the standard UK term for managing what customers owe, and it usually sits inside finance rather than a separate collections team. The Late Payment of Commercial Debts (Interest) Act gives every business the right to add statutory interest and a fixed compensation charge to an overdue commercial invoice, and construction contracts add their own retention and application-for-payment rules on top. Large companies must publish how quickly they pay smaller suppliers twice a year, so a customer's payment record is sometimes public before you even chase them. Xero, QuickBooks Online and Chaser cover most of our UK credit control clients, with a named controller working UK hours from our second office in Pakistan to keep the weekly cycle on track.
UK rules that shape the work
Statutory interest and compensation
The Late Payment of Commercial Debts (Interest) Act allows interest and a fixed compensation charge on overdue invoices, which we calculate and add to chasing letters when you decide to apply it.
Retentions in construction accounts
Construction customers often withhold a retention against an application for payment, and we track what is due for release separately from ordinary overdue invoices.
Payment practice reporting
Large UK companies must publish payment performance data twice a year, so a slow-paying customer's history is sometimes checked before deciding how hard to chase.
Software for chasing and statements
Chaser automates statement and reminder sequences on top of Xero or QuickBooks Online, and we agree the cadence and tone with you before any sequence goes live.
What's included
- Credit checks on new customers through Creditsafe or your chosen bureau
- Credit application forms, trade references and director checks
- Credit limits and payment terms set to your policy and reviewed yearly
- Monthly statement runs by email or post from your software
- Debtor chasing by email, phone and letter in your name
- Retention and application-for-payment tracking for construction accounts
- Credit holds recommended when limits or terms are breached
- Dispute log with reason codes routed to your decision-maker
- Receipts allocated and remittances matched weekly
- Late-payment interest and compensation calculations where you choose to apply them
- Monthly debtor days, aged-debtor and credit-exposure report
- Debtor ledger reconciled to the general ledger every month
Deliverables and KPIs
| Deliverable | KPI we report |
|---|---|
| Credit checks completed | Every new account checked and a limit set before the first invoice |
| Statement run | Every open account receives a statement on the agreed day each month |
| Debtors chased | Every overdue invoice actioned within 5 UK business days |
| Debtor days reported | Debtor days and top exposures reported with month-on-month movement |
UK software we work in
Pricing in GBP
Pricing depends on volume and scope. Get a custom quote within 1 business day. Quotes for United Kingdom clients are issued in GBP.
Security and compliance
- UK GDPR data-processing agreement and Australian Privacy Act addendum available
- MFA on every login, least-privilege access and a per-client access log
- Chasing calls follow PECR and Ofcom rules in the UK and ACMA rules in Australia
Full control list on the security page and country rules on the compliance page. Certifications are listed only when held.
Frequently asked questions
How much does credit control outsourcing cost in the UK?
Pricing depends on volume and scope, so we send a custom quote within 1 business day. As a UK benchmark, credit control and bookkeeping support typically runs £20 to £55 per hour, with fixed fees of £100 to £1,500 per month (UK provider pricing surveys, 2026). Account volume and chasing channels move the quote.
Do you submit our VAT return or accounts?
No. Credit control manages customer accounts and cash coming in, not tax filings. Receipts feed into your bookkeeping as usual, and you or your accountant remains responsible for reviewing and submitting the VAT return and annual accounts to HMRC and Companies House.
Do you cover UK hours?
Yes. Your credit controller works from our second office in Pakistan on a schedule built around UK office hours, so statement runs, reminders and calls land at the times a UK customer expects to hear from you, not overnight.
Can you run credit checks on new customers?
Yes. New accounts are checked through Creditsafe or the bureau you already use, and we record trade references and director details alongside the report. We recommend a limit and terms under your policy, and the final decision to open the account stays with you.
Will you claim statutory late payment interest from our customers?
We can calculate the interest and compensation the law allows and include it in a chasing letter, but whether to actually apply it to a customer relationship is a commercial decision for you, and we do not give legal advice on enforcing it.
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