How it runs for restaurants and hospitality businesses
Platform payouts are compared with statements weekly so missing or short deposits are raised with the platform inside its dispute window. Event deposits and credits are aged alongside debits.
What is accounts receivable outsourcing?
Accounts receivable outsourcing means a remote team manages the money your customers owe you: tracking invoices from issue to payment, sending statements and reminders, logging disputes, and reporting aging and days sales outstanding. The provider works inside your accounting software under your brand. You keep the customer relationship and decide on credits, holds and escalations.
What we handle for restaurants and hospitality businesses
- Follow event balances and house accounts with statements, reminders and calls under your name
- Compare weekly delivery-platform payouts with statements and dispute short or missing payments
- Chase wholesale customers on agreed terms and log every promise to pay
- Age event deposits and customer credits so refunds and releases are not forgotten
- Deliver a weekly AR summary by customer type with next actions
The KPI that matters here
No event balance passes 30 days and no house account passes 45 days without a documented action.
Restaurants compliance notes
Tip reporting and tip credits
Employees must report cash and card tips to the employer, the employer withholds payroll taxes on reported tips, and large food and beverage establishments file Form 8027 annually. Where the restaurant takes a tip credit against minimum wage under the FLSA, the wage records must show that tips brought each employee to the full minimum. We reconcile POS tips to payroll and keep the workpapers; your payroll provider and CPA handle filings.
Sales tax and local meal taxes
Restaurant sales are taxable in most US states, many cities and counties add a meal or hospitality tax, and rules differ for catering, delivery, alcohol and service charges. We reconcile tax collected in the POS to the ledger by jurisdiction each month, prepare the workings for your filing, and flag rate changes or new locations so nothing is missed.
Daily cash and deposit controls
Cash-heavy service creates the need for a daily cash count, a deposit log and a documented over-and-short account. We reconcile the counted cash per shift to the POS cash tender, match deposits to the log, and report over-and-short by location and manager so problems surface within days rather than at year-end.
Alcohol, franchise and lease reporting
Liquor license reporting, franchisor royalty and marketing-fund reports based on gross sales, and percentage-rent clauses in leases all depend on POS sales figures that tie to the ledger. We prepare the sales schedules these reports need from reconciled numbers and keep the supporting Z-reports on file.
Restaurants software we work in
- Square
- QuickBooks Online
- Xero
- Gusto
- Bill.com
- Toast
- Restaurant365
- MarginEdge
- 7shifts
- All 50 platforms
More for restaurants and hospitality businesses
Other services for restaurants
Accounts receivable in other industries
Frequently asked questions
How do you collect an unpaid event balance?
The balance invoice with the final banquet event order is resent with a payment link, followed by a reminder and then a call under your restaurant's name to the event contact. Disputes about counts or bar charges are passed to your events manager with the paperwork rather than argued on the phone. Every contact and promise is logged so the general manager can see status at a glance.
What do you do when a delivery-platform payout is short?
The weekly payout is compared with the platform statement order by order. Differences usually trace to customer refunds, order-error charges, promotion costs or a held payout. Where the adjustment looks wrong, we assemble the order detail and file the dispute in the platform's merchant portal inside its window, and the outcome is recorded against the original order in the ledger.
Do you collect from restaurant customers who walked out or disputed a card charge?
We do not pursue individual diners. Card chargebacks are answered with the receipt and signature from the POS where you choose to respond, and the outcome is recorded. Our AR work is first-party follow-up with business customers, event clients and platforms under your brand, and it is never third-party collections work.
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