How it runs for behavioral health practices
Clinician pay is booked by rendering provider from collected revenue, subscriptions and telehealth platform fees are coded to their own lines, and every account is reconciled and reviewed by a second accountant before the P&L goes out.
What is outsourced bookkeeping?
Outsourced bookkeeping means a remote accounting team records, categorizes and reconciles your business transactions instead of an employee doing it in-house. You keep ownership of the accounting file and the bank relationship. The provider works inside your software on a fixed schedule, so the books are ready for reporting, tax and lending whenever you need them.
What we handle for behavioral health practices
- Carry session billing, ERA postings and copays into the ledger as weekly batch totals
- Record contractual adjustments by payer, separate from sliding-scale discounts and bad debt
- Book clinician pay by rendering provider from collected revenue each pay period
- Code practice-management, telehealth, clearinghouse and supervision costs to distinct lines
- Reconcile operating, payroll and processor accounts every month with a written exception list
The KPI that matters here
Books closed by the fifth business day with the month's posted collections tied to bank and processor deposits by payer.
Behavioral health compliance notes
HIPAA
Session notes, claims, ERAs and client ledgers are protected health information. We sign a BAA, staff are HIPAA-trained, access to the practice-management system is role-limited with MFA, and the accounting file receives batch totals and claim numbers rather than client names or diagnoses.
42 CFR Part 2
Records from a federally assisted substance-use disorder program carry stricter confidentiality rules than HIPAA alone, including specific consent before disclosure. For programs covered by Part 2, billing staff work only inside your system, no Part 2 record is exported to the ledger or to email, and any request for records is routed to your privacy officer.
Payer contracts and credentialing
Each payer contract sets allowed amounts by CPT code, timely-filing windows, telehealth rules and how recoupments are handled. We post adjustments by contract, log clinician credentialing effective dates so held sessions are billed once approved, and reconcile recoupments against the sessions they reverse rather than netting them silently.
Self-pay estimates and card on file
Self-pay and uninsured clients are entitled to a good faith estimate under the No Surprises Act, and card-on-file charges for copays and no-show fees require the client's written consent. We record estimates and consents with the client's financial arrangement, and our agents never take or store card numbers; charges run through your own processor.
Behavioral health software we work in
- QuickBooks Online
- Xero
- Stripe
- Gusto
- Bill.com
- TherapyNotes
- SimplePractice
- Valant
- Kipu
- All 50 platforms
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Frequently asked questions
Why can't bank feeds alone keep a therapy practice's books?
Because a deposit from a payer combines many sessions and many clients, arrives net of recoupments, and says nothing about the contractual adjustment on each claim. Card-on-file payouts combine copays from a whole week and subtract processing fees. Posting from the practice-management payment report and matching it to the bank is the only way to know collections per session and per clinician.
How are sliding-scale fees recorded?
A sliding-scale session is recorded at the reduced fee the client agreed to, with the difference from your standard fee tracked as a fee reduction rather than as bad debt or a payer adjustment. This keeps the effective fee per session honest, shows how much revenue the sliding scale gives up, and stops reduced-fee sessions from inflating the client aging.
What does the practice need to provide each month?
Billing-only access to your practice-management system, accountant access to QuickBooks Online or Xero, read-only bank and processor feeds, the payroll register, clinician agreements for split calculations, and a shared inbox for vendor bills. We send a short weekly list of open items, such as an unmatched payer deposit or a missing EOB, so the close is not delayed.
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