---
title: "Add capacity to your in-house billing team"
description: "Overflow and co-managed support for in-house billing and AR teams: extra agents, evening coverage, catch-up projects — your process, our people."
url: https://ledgerbpo.com/for-in-house-teams/
updated: 2026-09-11
publisher: LedgerBPO (SS Support Network LLC)
language: en-US
---

# Add capacity to your in-house billing team

Co-managed accounts receivable outsourcing for in-house finance teams: LedgerBPO adds trained billing agents and accountants to your existing team, inside your process and tools, for overflow calls, evening coverage, seasonal peaks and catch-up projects. Your team keeps ownership; ours takes the queue you cannot reach.

- Your process, our people
- Evening and overflow coverage
- Named agents in your tools
- Since 2020

Updated September 2026

[Add overflow capacity](https://ledgerbpo.com/get-a-quote/?persona=in-house)[Book a 20-minute call](https://ledgerbpo.com/book-a-call/)
## What a co-managed desk covers

- Overflow AR follow-up calls and emails in your cadence and templates
- Evening and weekend billing help desk under your brand
- Cash application and remittance posting backlog cleared
- Catch-up reconciliation projects with a fixed scope
- Payer follow-up and eligibility calls for healthcare billing teams
- Vendor inquiry line so your AP team stops answering the phone
- Shared queue and reporting inside your ticketing or CRM tool
- Documented handoffs so nothing is worked twice

## How it works

1. ### Map the queue
We shadow your process for a week: tools, scripts, escalation rules and the buckets nobody reaches.
2. ### Agree the split
Which aging buckets, hours or task types move to us. Your team keeps the relationships that matter most.
3. ### Agents in your tools
Named agents plus a lead work inside your CRM, ticketing and accounting software with their own logins.
4. ### One report
Weekly numbers for the shared queue: contacts made, promises to pay, cash applied, tickets closed.

## How much does it cost?

Co-managed desks are priced per agent-hour in your chosen window; catch-up projects are quoted after a queue review. Pricing depends on volume and scope, so we send a custom quote within 1 business day.

### What moves the quote

- Hours and days of coverage
- Channels: phone, email, chat, portal
- Volume of contacts or tickets per week
- Tools and access to be provisioned

[Add overflow capacity](https://ledgerbpo.com/get-a-quote/?persona=in-house) No setup fee. Month-to-month.

## Frequently asked questions

### How is co-managed different from outsourcing the function?

Your team stays in charge of the process, the relationships and the reporting. We add capacity for the parts of the queue you cannot reach, inside your tools and standards. Nothing is redesigned unless you ask.

### Will your agents follow our scripts?

Yes. We work from your cadence, templates and escalation rules, and our lead reviews calls against them. Any script changes are proposed to you, not made unilaterally.

### What tools can you work in?

Your CRM or ticketing tool (Zendesk, Freshdesk, HubSpot, Salesforce), your phone system, and your accounting software. Agents use named logins so every action is attributable.

### How quickly can you add capacity for a peak?

A ramp plan is agreed with you before the peak. Seasonal capacity is easier to arrange with notice; we do not promise a fixed ramp time.

### How is it priced?

Per agent-hour for the co-managed desk, or a fixed quote for catch-up projects. Pricing depends on volume and scope, so we send a custom quote within 1 business day.

Next step

## Add capacity to the team you already have

Tell us what is going on with your books or billing. You will hear from a named person within 1 business day, with a custom quote and a plan for the first close.

- Reply from a named person within 1 business day
- No setup fee, month-to-month
- Your software, your data, no lock-in

Start with a custom quote

[Add overflow capacity](https://ledgerbpo.com/get-a-quote/?persona=in-house) [Book a 20-minute call](https://ledgerbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours.

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Source: https://ledgerbpo.com/for-in-house-teams/ · Contact: https://ledgerbpo.com/contact/ · Full site map for agents: https://ledgerbpo.com/llms.txt