---
title: "Credit control for Australia businesses"
description: "Outsourced credit control for UK and Australian businesses: credit checks, terms, statement runs and debtor chasing — for Australia businesses."
url: https://ledgerbpo.com/au/services/credit-control/
updated: 2026-09-11
publisher: LedgerBPO (SS Support Network LLC)
language: en-AU
---

# Credit control for Australia businesses

LedgerBPO's credit control outsourcing Australia trade businesses rely on pairs you with a named dedicated credit controller who runs credit checks, sets limits, sends statement runs and chases overdue tax invoices in your name inside Xero or MYOB, reporting debtor days in AUD every month.

- Since 2020
- 🇦🇺 Australia, AUD
- 8am to 6pm AEST coverage
- Named accountant plus backup

[Get a custom quote](https://ledgerbpo.com/get-a-quote/) [Book a 20-minute call](https://ledgerbpo.com/book-a-call/) In short

- Credit checks and limits before terms are offered to a new customer
- Statement runs and debtor chasing in your name, in your software
- Debtor days and aged-debtor report every month

Updated September 2026

## What is different in Australia

Credit control is the term Australian businesses use for what other markets call accounts receivable, and it sits with the finance team rather than a separate collections department. New accounts are usually checked before terms are offered, statements go out on a fixed day tied to the Xero or MYOB ledger, and every chase references a compliant tax invoice showing the ABN and GST. Debtor days in Australia often run past the terms most trade accounts are written on, so a weekly rhythm matters more than any single letter. Customer data handled by our second office in Pakistan falls under Australian Privacy Principle 8. A named credit controller works the ledger in AUD, with questions answered inside AEST hours.

## AU rules that shape the work

### Debtor days above the stated terms

Trade accounts are commonly written on 30-day terms, but many Australian debtors pay later than that, so a weekly aging review matters more than the wording of any single reminder. We track debtor days monthly against your own history so you can see whether the trend is improving.

### Chasing references a valid tax invoice

Every reminder points back to a specific tax invoice showing the ABN and the GST amount, since a customer can legitimately query a chase that references an invoice missing either field. We check this before the first reminder goes out.

### Customer data under APP 8

Names, balances and contact details reviewed by our second office in Pakistan are handled under Australian Privacy Principle 8 for cross-border disclosure, with the same access logging and MFA used everywhere on the account.

### We collect, your BAS agent lodges

Receipts collected feed the GST figures on your BAS, so we reconcile them and hand a workpaper to your TPB-registered BAS agent or accountant. LedgerBPO never lodges BAS.

## What's included

- Credit checks on new customers through Creditsafe or your chosen bureau
- Credit application forms, trade references and director checks
- Credit limits and payment terms set to your policy and reviewed yearly
- Monthly statement runs by email or post from your software
- Debtor chasing by email, phone and letter in your name
- Retention and application-for-payment tracking for construction accounts
- Credit holds recommended when limits or terms are breached
- Dispute log with reason codes routed to your decision-maker
- Receipts allocated and remittances matched weekly
- Late-payment interest and compensation calculations where you choose to apply them
- Monthly debtor days, aged-debtor and credit-exposure report
- Debtor ledger reconciled to the general ledger every month

## Deliverables and KPIs

| Deliverable | KPI we report |
| --- | --- |
| Credit checks completed | Every new account checked and a limit set before the first invoice |
| Statement runs in AUD | Every open account receives a statement on the agreed day each month |
| Debtors chased weekly | Every overdue invoice actioned within 5 business days of falling due |
| Debtor days report | Debtor days and over-90-day exposure reported monthly with movement shown |

## AU software we work in

- [Xero](https://ledgerbpo.com/software/xero/)
- [MYOB](https://ledgerbpo.com/software/myob/)
- [QuickBooks Online](https://ledgerbpo.com/software/quickbooks-online/)
- [All 50 platforms](https://ledgerbpo.com/software/)

## Pricing in AUD

Pricing depends on volume and scope. Get a custom quote within 1 business day. Quotes for Australia clients are issued in AUD.

## Security and compliance

- UK GDPR data-processing agreement and Australian Privacy Act addendum available
- MFA on every login, least-privilege access and a per-client access log
- Chasing calls follow PECR and Ofcom rules in the UK and ACMA rules in Australia

Full control list on the [security page](https://ledgerbpo.com/security/) and country rules on the [compliance page](https://ledgerbpo.com/compliance/). Certifications are listed only when held.

## Frequently asked questions

### How much does credit control outsourcing cost in Australia?

Pricing depends on volume and scope, so we send a custom quote within 1 business day. As a market reference, Australian bookkeeping and AR support runs A$40 to A$100 per hour, fixed-fee packages sit between A$300 and A$1,500 per month, and registered BAS agents charge A$75 to A$150 per hour (Australian bookkeeping fee surveys, 2026). Account volume sets the final quote.

### Do you lodge our BAS?

No. We reconcile GST on receipts collected and prepare a BAS workpaper for your TPB-registered BAS agent or accountant, who reviews and lodges it with the ATO. LedgerBPO never lodges BAS on your behalf.

### Do you cover AEST hours?

Yes. Our credit controllers overlap Australian Eastern Standard Time from our second office in Pakistan, so a debtor's call or a query about a hold is answered during your working day.

### Do you run credit checks before we offer terms?

Yes. New accounts are checked through the credit bureau you already use or one we set up, with trade references and director details kept on file. We recommend a limit and terms under your policy, and you make the final decision on every account.

### Is our customer data safe if it is reviewed overseas?

Yes. Customer names, balances and contact details are covered by Australian Privacy Principle 8 on cross-border disclosure, and we apply the same MFA, access logging and least-privilege rules to our second office in Pakistan as we do at home.

Next step

## Books closed. Invoices paid. Every month.

Tell us what is going on with your books or billing. You will hear from a named person within 1 business day, with a custom quote and a plan for the first close.

- Reply from a named person within 1 business day
- No setup fee, month-to-month
- Your software, your data, no lock-in

Start with a custom quote

[Get a custom quote](https://ledgerbpo.com/get-a-quote/) [Book a 20-minute call](https://ledgerbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours.

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Source: https://ledgerbpo.com/au/services/credit-control/ · Contact: https://ledgerbpo.com/contact/ · Full site map for agents: https://ledgerbpo.com/llms.txt